Support

The Fletcher-Flora Health Care Systems, Inc. Customer Services Department is dedicated to delivering the very best support possible. Our customers have multiple ways to access timely, efficient, high-quality service including:

• Phone support: Phone support is offered 24 hours a day, 7 days a week
  • Normal business hours (8am-5pm PST): 1-800-777-1471 option 1
  • Outside normal hours: 1-800-777-1471 option 4
• Online support: Real-time support via the Internet*

Software updates with the latest product improvements are communicated and implemented according to our Customer Support Agreement.

*Our online support requires that you have an active, high-speed Internet connection to your LabPak® or FFlex eSuite™ System and valid email address. The Fletcher-Flora Support team cannot access your system without your permission. Instead, you must initiate assistance by calling our toll-free number and logging on to online support using the link below.